Shipping Info ＋
We ship from BC Canada and aim to get your pup’s gear processed within 1-3 business days.
Shipping Times (delivery times may vary)
- Canada: 2-5 business days
- US: 5-10 business days
Shipping Costs
- Canada: Calculated at check out - free over $70.00
- US: Calculated at check out - duties may apply
Order Tracking:
You’ll receive a tracking number via email as soon as your order ships.
If it is missing or you have questions, feel free to contact us!
Returns & Exchanges ＋
Returns
- Only available for Canadian orders. International orders are final sale.
- If you’re not completely satisfied, you can request a refund within 30 days of delivery by emailing info@novadayne.com please note: shipping costs are non-refundable
- Once your return is approved, we’ll send you shipping instructions. A full refund will be issued (less the return shipping cost) once the item is received.Damaged or Defective Items
- If your product arrives damaged or defective, email a photo to info@novadayne.com within 3 days of delivery.
- Let us know if you’d prefer a refund or a replacement (we’ll cover shipping either way). We’ll review and respond promptly.
Exchanges:
- At this time, we do not offer exchanges. Please double-check sizing before placing your order.