We ship from BC Canada and aim to get your pup’s gear processed within 1-3 business days.

Shipping Times (delivery times may vary)

• Canada: 2-5 business days
• International: 5-10 business days

Shipping Costs (flat rate)

• Eastern Canada: $9.99 or free over $70.00
• Western Canada: $14.99 or free over $70.00
• US: $19.99 Shipping (duties pre-paid)
• Rest of world: $29.99
• Rest of world customers may be responsible for duties or taxes upon delivery

Order Tracking:

You’ll receive a tracking number via email as soon as your order ships.

If it is missing or you have questions, feel free to contact us!

Returns

• Only available for Canadian orders. International orders are final sale.
• If you’re not completely satisfied, you can request a refund within 30 days of delivery by emailing info@novadayne.com please note: shipping costs are non-refundable
• Once your return is approved, we’ll send you shipping instructions. A full refund will be issued (less the return shipping cost) once the item is received.Damaged or Defective Items
• If your product arrives damaged or defective, email a photo to info@novadayne.com within 3 days of delivery.
• Let us know if you’d prefer a refund or a replacement (we’ll cover shipping either way). We’ll review and respond promptly.Exchanges:
• At this time, we do not offer exchanges. Please double-check sizing before placing your order.