• We ship from BC Canada and aim to get your pup’s gear processed within 1-3 business days.

    Shipping Times (delivery times may vary)

    • Canada: 2-5 business days

    • USA: 5-10 business days

    Shipping Costs (flat rate)

    • Canada: $7.98

    • USA: $10.98

    • Free shipping on orders over $70 CAD with code OVER70

    • International customers may be responsible for duties or taxes upon delivery

    Order Tracking:

    You’ll receive a tracking number via email as soon as your order ships.

    If it is missing or you have questions, feel free to contact us!

  • Returns

    • If you’re not completely satisfied, you can request a refund within 30 days of delivery by emailing returns@novadayne.com please note: shipping costs are non-refundable

    • Once your return is approved, we’ll send you shipping instructions. A full refund will be issued (less the return shipping cost) once the item is received.

      Damaged or Defective Items

    • If your product arrives damaged or defective, email a photo to returns@novadayne.comwithin 3 days of delivery.

    • Let us know if you’d prefer a refund or a replacement (we’ll cover shipping either way). We’ll review and respond promptly.

      Exchanges:

    • At this time, we do not offer exchanges. Please double-check sizing before placing your order.

Contact us here!

Illustrated close-up of a puppy's face, with a black and white coat, expressive eyes, and floppy ears.